Refund policy

Return and Refund Policy
Last updated — October 2026

We want you to feel confident in every purchase. Please read below so you know exactly what to expect.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, email info@beond.tv within 30 days of the delivery date. Include your order number and clear photos of the item and its packaging. If the error is ours, we will send a free replacement or issue a full refund, whichever you prefer. You will not need to send the item back.

Packages lost in transit
If your tracking shows no movement or your package never arrives, email info@beond.tv no later than 30 days after the estimated delivery date. We will investigate with the carrier and either reship your order or issue a refund once the loss is confirmed.

Change of mind
Each order is prepared and shipped individually by our fulfillment partner, so we are unable to accept returns or offer refunds for a change of mind, a different shade preference, or simply not loving a product. Please review the product descriptions, ingredient lists, and directions before ordering. If you have any questions, write to info@beond.tv and we'll be happy to help you choose.

Customers in the European Union and the United Kingdom
If you live in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of delivery without giving a reason, as long as the product is unopened and its seal is intact. To cancel, email info@beond.tv within those 14 days with your order number, and we will send you the return address. You then have 14 days to send the unopened item back. Return shipping is at your expense. We will refund the price of the item and the original standard shipping cost within 14 days of your cancellation notice. We may wait to issue the refund until we receive the item back or you show proof that you sent it, whichever comes first. If you chose a faster shipping option, we will refund only the cost of our standard shipping. For health and hygiene reasons, this right does not apply to products that have been unsealed after delivery.

Hygiene
For health and safety reasons, opened or used skincare, lip products, and applicators cannot be returned unless they arrived damaged, defective, or incorrect, as described above.

Incorrect or undeliverable address
If a package is returned to us because the shipping address was incomplete or undeliverable, we will contact you to confirm the correct address. Reshipping will be at your expense.

Unclaimed packages
If a package goes unclaimed and is returned to us, it can be reshipped at your expense. Packages not reshipped within 30 days may be donated or disposed of and are not eligible for a refund.

Final sale items
Items marked "final sale" at the time of purchase cannot be returned or refunded for a change of mind. They are still covered if they arrive damaged, defective, or incorrect.

How to report a problem
Email info@beond.tv with your order number, a description of the issue, and photos where applicable. We reply within two business days.